What does "[something] is frozen" mean?
Answer from a Native speaker
Something is "frozen" when the service, connection or software has stopped working temporarily due to a malfunction and is effectively paused. It will continue to work from the state it was "frozen" in once the malfunction is resolved or connection restored. "Frozen" is mostly closely associated with software and hardware. Ex: My game keeps freezing because my computer is very old and can't run it well. Ex: The video I was watching on YouTube is frozen because the internet went down.